TM Online Guard update failure

Dear Customers,
Online Guard Plus has occurred an error after installing Microsoft Update released on 15 Oct 2014. For troubleshooting, please uninstall the Windows update (KB2949927)

+ Affected OS environment
     - Windows 7
     - Microsoft Windows Update files 'KB2949927' items installed PC
     * How to Check: Click Start, click Control Panel, click Programs and Features, and then click View installed updates.

+ Resolution
     - Uninstall Windows Update Files
     - Uninstall Guide

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  • Program   TM Online Guard Plus
  • File Size   (32/64bit - 29.4MB)
  • Version (Build 799)
  • System Requirements
        - O/S : Windows 8/Windows 7/Vista/XP (32bit,64bit)
        - CPU : Pentium III 700Mhz or higher
        - RAM : 256MB or higher
        - HDD : 300MB or more
        - Web Browser: Internet Explorer 6.0 or higher

Are you changing your PC and need to reinstall the application into the new PC?

  • In case you have changed the PC, please uninstall the application from existing PC
  • You need to remove existing installed PC information from `Manage Installed PC` menu for new PC use
  • When you installed TM Online Guard Plus in new PC, this will automatically registered in your installed PC list

If you want to purchase additional license(s), please visit nearest TM Point or choose online selfcare portal at (UniFi Customer) or (Streamyx Customer).
For the detail of packages & price, please click here.